Return Policy

Service Nature

Scentnycandlesax provides landscape design services, which are professional consulting and implementation services rather than physical products. As such, traditional return policies do not apply to our landscape design offerings.

Return Period

Due to the nature of our services, standard product return periods do not apply. However:

• Design services may be cancelled before work begins, subject to the cancellation terms outlined below
• Once design work has commenced, cancellation terms are governed by your specific project agreement
• For consultations and initial assessments, cancellation is permitted up to 24 hours before the scheduled appointment

Return Conditions

The following conditions apply to cancellations and refunds:

• Cancellation requests must be made in writing via email or in accordance with your project agreement
• Refunds are subject to the terms specified in your project contract
• Work that has been completed may be subject to payment, even if the project is cancelled
• Deposits may be non-refundable if work has commenced, as specified in your agreement
• Digital deliverables such as design plans and documents may not be returned once delivered

Return Shipping Costs

As we provide services rather than physical products, shipping costs do not apply. In cases where physical materials or documents are involved:

• Digital deliverables are provided electronically at no additional cost
• Physical documents or materials sent to clients may incur shipping charges, which are specified in your project agreement
• Return of physical materials, if applicable, may be subject to shipping charges as outlined in your contract

Return Process

To cancel services or request a refund:

1. Contact us via email or phone using the contact information provided below
2. Provide your project reference number or consultation details
3. State clearly your reason for cancellation or refund request
4. We will review your request in accordance with your project agreement terms
5. We will respond to your request within 5-7 business days
6. If approved, refunds will be processed using the original payment method within 14 business days

Consultation Cancellation

Initial consultations are complimentary and may be cancelled or rescheduled without penalty. We request at least 24 hours notice if you need to cancel or reschedule a consultation appointment to allow us to offer the time to another client.

Non-Returnable Items

The following items and services are generally non-returnable:

• Completed design work and deliverables
• Consultation services once the consultation has been provided
• Custom design plans and documentation
• Site analysis and assessment reports
• Professional advice and recommendations provided
• Installation services once work has commenced
• Materials that have been custom ordered or installed

Specific terms regarding returns and refunds will be detailed in your individual project agreement.

General Legal Requirements

This Return Policy is subject to applicable state and federal laws, including:

• Consumer protection regulations
• Contract law governing service agreements
• Professional licensing requirements
• Local business regulations

Your rights as a consumer may vary depending on your jurisdiction. We comply with all applicable legal requirements regarding service cancellations and refunds.

Design Agreement Cancellation

If you have entered into a design agreement with Scentnycandlesax, cancellation terms will be specified in your project contract. Generally, you may cancel design services before work begins with full refund of any deposits. Once design work has commenced, fees for completed work will apply.

Order Cancellation Policy

For service orders and project agreements:

• Before Work Begins: You may cancel your order and receive a full refund of any deposits, provided cancellation is made in accordance with your agreement terms
• After Work Commences: Cancellation is subject to payment for all completed work and may be subject to additional cancellation fees as specified in your contract
• Partial Completion: If a project is partially completed, you will be invoiced for completed work and any materials purchased specifically for your project
• Notice Period: Cancellation notice requirements vary by project type and will be specified in your project agreement

We recommend reviewing your specific project agreement for detailed cancellation terms applicable to your project.

Refund Procedure

If you are entitled to a refund under the terms of your agreement:

1. We will confirm the refund amount based on completed work and contract terms
2. Refunds will be processed within 14 business days of approval
3. Refunds will be issued to the original payment method used for the transaction
4. You will receive email confirmation once the refund has been processed
5. Bank processing times may vary, and it may take 5-10 additional business days for the refund to appear in your account

If you have questions about the refund process or timeline, please contact us using the information provided below.

Project Changes

We understand that landscape design projects may evolve. Changes to approved designs may incur additional fees depending on the extent of revisions required. We will discuss any cost implications before proceeding with requested changes.

Satisfaction Guarantee

Your satisfaction with our landscape design services is important to us. We work closely with clients throughout the design process to ensure the final result meets expectations. If you have concerns about any aspect of our service, please contact us immediately so we can address them.

Plant Material and Materials

For landscape installation projects, plant material and hardscape materials are selected based on suitability for your site and design. Once installed, returns are not applicable. However, we stand behind the quality of materials specified and will work to resolve any issues with defective materials or plants that fail to establish under proper care.

Disputes

In the unlikely event of a dispute regarding our landscape design services, we encourage open communication. Contact us to discuss your concerns, and we will work in good faith to reach a fair resolution.

Contact Information

For questions about this Return Policy or to discuss a specific project concern, please contact us at:

Scentnycandlesax
10020 Carr Rd, Riverview, FL 33569, United States
Phone: +1 813-774-2791
Email: clientsY3mxs9K1m